CT Real Estate Barbara Altieri : When Facebook Friends Are UNfriendly to Businesses

CT real estate REALTOR Barbara Altieri shares market and general information on towns in Fairfield County and New Haven County.

When Facebook Friends Are UNfriendly to Businesses

 

I have seen this happen again and again. A Facebook user is not satisfied with service in a business and immediately  stress on immediately) posts a derogatory comment on Facebook.  Other users chime in and it can become a very nasty thread  with the outcome being harmful to the business.

I saw this happen today with a local business. The patron was unhappy with the product she purchased and instead of speaking with a manager and getting it resolved, posted a nasty comment on Facebook and it produced support for the business while at the same time plenty of comments stating they will stop going there as well.

The business that was named is a small local business that has served the community well for about 20 years. They provide jobs and support the community. If there is a problem, I am quite certain they will  rectify it.  After all, misunderstandings can happen with anything.  I have no personal affiliation with this particular business, but I do buy their products and see their area involvement firsthand.

The problem with posting negative comments on Facebook is that many times they are emotionally driven and just like people who attack others in emails, can be done without having to engage in face-to- face conversation, which most times will resolve the issue.  Instead, online comments that are directed at businesses of an incendiary nature can and will harm the business.  

Most businesses will always try to rectify a situation where the customer is unhappy.  Ever heard of "The customer is always right?".  Not being given the chance to do so before a negative comment gets posted is just wrong.

I ask all to THINK before they post.  THINK how a bad comment can hurt the business.  Make an attempt to work it out with management first.  I am sure that in this case, if the patron had spoken with a manager, the problem would have been resolved. 

This applies to blog posts, Twitter, and all those online review sites too.  When I think of it, anyone who engages in this type of tear-down behavior is really hurting themselves as well.

 

How about posting when you have POSITIVE EXPERIENCES with a business?  That’s what I do.  After all, aren’t we all in this together? 

Support your local businesses!  Small business is the engine of economic growth. 

 

Be a FRIEND... not a FIEND!

 

  

 

Barbara Altieri, REALTOR®
Listing and Buyer's Agent
Certified Short Sales Specialist
RealtyQuest Real Estate Sales and Services Team

Kinard Realty Group
30 Huntington Street, Shelton CT 06484
Office -- 203.929.1752
Cell -- 203.520.6930
Email -- barbara.altieri@realtyquest.com

 

 

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Comment balloon 10 commentsBarbara Altieri • August 09 2015 06:10PM

Comments

Nice post Barbara!  Very true... Think BEFORE you post!!  Couldn't agree more.

Posted by Eric Tont & The Dwellings Team, Executive Vice President, Dwellings Realty Group (Dwellings Realty Group - Scottsdale & Phoenix Homes For Sale) almost 4 years ago

Eric Tont & The Dwellings Team It's easy to make a faceless comment from behind the keyboard. I am in awe sometimes of what people actually post. Thinking is not even a remote part of some of the comments I have seen.

Posted by Barbara Altieri, REALTOR-Fairfield County CT Homes/Condos For Sale (RealtyQuest/Kinard Realty Group, Fairfield and New Haven County CT Real Estate) almost 4 years ago

True that.  Everyone seems to have an opinion when they are on social media 

Posted by Eric Tont & The Dwellings Team, Executive Vice President, Dwellings Realty Group (Dwellings Realty Group - Scottsdale & Phoenix Homes For Sale) almost 4 years ago

Some people just can never be pleased and they are indifferent to whom they may hurt  They also have to be careful of slander

Posted by Ed Silva, Central CT Real Estate Broker Serving all equally (RE/MAX Professionals, CT 203-206-0754 ) almost 4 years ago

That's right Ed Silva.  I don't know about you.... and I am not a big FB user ... but I just see too much of this. This incident really set me off. Had to say something about it.  I would have loved to post the thread .... it was that nuts..... 

Posted by Barbara Altieri, REALTOR-Fairfield County CT Homes/Condos For Sale (RealtyQuest/Kinard Realty Group, Fairfield and New Haven County CT Real Estate) almost 4 years ago

Eric Tont & The Dwellings Team Opinions are fine, but I still say being being faceless behind a keyboard gives some a courage they would never have face to face. Maybe this nasty comment orgininator had a bad day, but that to me is still no excuse to put it out there for so many to see.  Just saying.....

Posted by Barbara Altieri, REALTOR-Fairfield County CT Homes/Condos For Sale (RealtyQuest/Kinard Realty Group, Fairfield and New Haven County CT Real Estate) almost 4 years ago

That really is too bad, Barbara.  Yes, some of these things get out of control and people forget that there are people on the other end.

Posted by Debbie Gartner, The Flooring Girl & Blog Stylist -Dynamo Marketers (The Flooring Girl) almost 4 years ago

This is why I have a policy not to befriend anyone(who is a client) on FB UNTIL we have settled the property !!!

Posted by Michael J. Perry, Lancaster, PA Relo Specialist (KW Elite ) almost 4 years ago

I agree.  When people are unhappy about some something they use text, email, Twitter and Facebook to release all of their negative energy. Afterward, they feel better but don't think about the harm they have created. I wish people would communicate as we did before the new technology.

Posted by Christi Farrington, ~ Your representative in Fairfield County, CT (Dagny's Real Estate) almost 4 years ago

Barbara over reacting is never good, and can do a lot of needless harm.  Whatever happened to talking to people face to face to settle a difference?

Posted by George Souto, Your Connecticut Mortgage Expert (George Souto NMLS #65149 FHA, CHFA, VA Mortgages) almost 4 years ago

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